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TERMS AND CONDITIONS

 

TERMS & CONDITIONS

These Terms and Conditions comprise the terms and condition on participation in Proficiency Testing Activities organized by NMIM. Proficiency testing activities include Proficiency Testing (PT) and Measurement Audit (MA) program organized by NMIM.

 

Delivery of Test Items

The cost for delivery of test items shall be borne by the participants unless otherwise stated.

 

Lost & Damaged Test Items

Participants are responsible for the risk of loss or for any destruction or damage to the test items resulting from:

  1. Neglect, carelessness, or misuse including without limitation any use which is not in accordance with the instructions issued with the test item or its appendices, or improper or inadequate maintenance of the test item;
  2. Modification, tampering or repair of the test items by participants;
  3. Any electrical surges or voltages exceeding those outlined in the user manual or installation guide;
  4. Any damaged resulting from mishandling of the test items during transportation or relocation by participants;
  5. Any damage resulting from the use of bleach or other cleaning reagent on the test items;
  6. Any other defects or damage on the test items due to negligence of the participants

Participants shall promptly notify NMIM in writing of any loss or damage. If proven that the loss and damage are caused by the participants due to the above mentioned reasons, participants shall pay the current value of the test items to NMIM or replaced the test items with an equipment that has similar specification and well functioned.

 

Non-payment of Fees

NMIM retains the right to withhold reports and services when invoices are outstanding.

 

Program Cancellation

NMIM reserves the right to cancel, postpone or reschedule any programme due to unforeseen circumstances. If NMIM exercise this option, participants will be notified as early as possible to minimize inconvenience. NMIM will not accept any responsibility for any costs incurred.

 

Confidentiality of Results

All data and information received by NMIM from participants are considered confidential unless the laboratory has given written permission to pass on information.

 

Participant Collusion and Falsification of Results

Confidentiality: Participants shall keep all the details regarding the activity as confidential. Seeking to obtain measurement information on test items prior to participation in the PT activities is prohibited. Participants will only share data only with the NMIM Head of PT Unit or NMIM Technical Expert. Sharing any artefact information or measurement results between participants, which is provided in the reports, is prohibited.

NMIM reserves the right to terminate participation of any organisation if the participants or participating organization has violated quality policies, procedures for care and handling of test items, repeated technical delays, or other technical issues that could potentially adversely affect the results for the other participants.

NMIM reserves the right to terminate participation of any organisation if there is clear evidence of collusion or falsification of result by the participants or participating organization.

 

Use of Report

The participants shall not use any report issued by NMIM for any purpose other than internal measurement assurance or accreditation/recognition activities. The report whether in whole or any part thereof, or short abbreviations shall not be published or used in any manner by the participant or its representative to advertise the products on the print and electronic media generally or in brochures and advertisements especially without specific written permission of Senior Director, National Metrology Institute of Malaysia, SIRIM Berhad (NMIM), of which the Senior Director has the right to give consent to all statements in any form of publicity given the possibility of truth.

 

Policy for Participant Appeal of Performance Assessment

Participants are allowed to appeal against the evaluation of their performance in PT or MA as stated in Instruction to Participant. The appeal shall be forwarded NMIM Head of PT Unit in writing.